Understanding Intentions: What is the gap? Character, Capability or Communication?

Children in colonial labor camps from different countries developed Creole languages — entire communication systems — without a common tongue, without a teacher, without any formal structure. When communication is driven by genuine need and genuine contact, it finds a way. The gap in most adult relationships and organizations is not language. It is the gap between what was intended and what was received.

Antano and Harini have spent years diagnosing the source of breakdowns between people: is the gap in character, capability, or communication? Each requires a completely different intervention. A character gap cannot be closed by teaching better communication skills. A capability gap cannot be closed by improving character. This diagnostic precision is what makes their approach to human development so effective — and this session gives a comprehensive map of how to identify and close each type of gap.